Refund policy
We have a 30 day return policy, which means you can apply for a return within 30 days of receiving the product.
Returns must meet the conditions, your item must be in the same condition as received, not worn or used, labeled, and in its original packaging. You also need to provide a receipt or proof of purchase.
To initiate a return, you can do so through jiuyingsh@gmail.com contact us. Please note that returned items need to be shipped to the following address: [INSERT RETURN ADDRESS]
If we accept your return, we will send you a return shipping label and instructions on how and where to send the package. We do not accept products that are returned directly without applying for a return.
If you have any return issues, you can always contact us through jiuyingsh@gmail.com contact us.
Damage and issues
Please check your order items upon receipt. If the items are defective, damaged, or shipped incorrectly, please contact us immediately so that we can evaluate and correct the issue.
Exceptional/non returnable items
Certain types of products cannot be returned, such as perishable goods (such as food, flowers, or plants), customized products (such as special orders or personalized products), and personal care products (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gas products. If you have any questions or concerns about specific products, please contact us.
Sorry, we do not accept returns of promotional products or gift cards.
exchange goods
The quickest way to ensure obtaining the desired product is to return it and purchase a new item when the return is accepted.
EU 14 day cooling off period
Despite the above regulations, if the goods are shipped to the European Union, you have the right to cancel the order or return it without reason within 14 days. As mentioned above, your product must be in the same condition as received, unworn or unused, labeled, and in its original packaging. You also need to provide a receipt or proof of purchase.
refund
We will notify you after receiving and inspecting your returned item, and let you know if the refund is approved. If approved, the refund will be returned to your original payment method within 10 working days. Please note that your bank or credit card company also needs some time to process and post refunds.
If you have not received the refund within 15 working days after we approve the return, please contact us through jiuyingsh@gmail.com contact us.
Returns must meet the conditions, your item must be in the same condition as received, not worn or used, labeled, and in its original packaging. You also need to provide a receipt or proof of purchase.
To initiate a return, you can do so through jiuyingsh@gmail.com contact us. Please note that returned items need to be shipped to the following address: [INSERT RETURN ADDRESS]
If we accept your return, we will send you a return shipping label and instructions on how and where to send the package. We do not accept products that are returned directly without applying for a return.
If you have any return issues, you can always contact us through jiuyingsh@gmail.com contact us.
Damage and issues
Please check your order items upon receipt. If the items are defective, damaged, or shipped incorrectly, please contact us immediately so that we can evaluate and correct the issue.
Exceptional/non returnable items
Certain types of products cannot be returned, such as perishable goods (such as food, flowers, or plants), customized products (such as special orders or personalized products), and personal care products (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gas products. If you have any questions or concerns about specific products, please contact us.
Sorry, we do not accept returns of promotional products or gift cards.
exchange goods
The quickest way to ensure obtaining the desired product is to return it and purchase a new item when the return is accepted.
EU 14 day cooling off period
Despite the above regulations, if the goods are shipped to the European Union, you have the right to cancel the order or return it without reason within 14 days. As mentioned above, your product must be in the same condition as received, unworn or unused, labeled, and in its original packaging. You also need to provide a receipt or proof of purchase.
refund
We will notify you after receiving and inspecting your returned item, and let you know if the refund is approved. If approved, the refund will be returned to your original payment method within 10 working days. Please note that your bank or credit card company also needs some time to process and post refunds.
If you have not received the refund within 15 working days after we approve the return, please contact us through jiuyingsh@gmail.com contact us.